Not Feeling Satisfecho With Your New Hair Color? What Clients & Hair Stylists Should Do To Avoid The Telenovela Drama:
¡Hola amigos and amigas! As a hair colorist, it can be quite frustrating cuando a client isn't happy with their new hair color. But don't worry, because we're here to help navigate this situation without too much drama. Hair color is a subjective art form, and what may be the perfect shade for one person might not be the mismo for another. Pero if a client isn't contento with the results and decides to dispute the charge with their credit card, it can put both the hair stylist and their pequeño business at risk. So, here’s what clients and hair stylists should do in this situation.
For clients:
1. Communicate with your hair stylist. If you're not happy with your hair color, habla up and let your stylist know. They might be able to hacer adjustments to your color or offer suggestions on cómo achieve the desired outcome.
2. Give it time. Sometimes, it takes a few days for the color to settle and for you to get used to the new shade. If you're still not happy after a few days, contact your stylist de nuevo.
3. Avoid chargebacks. Before disputing a charge with your credit card company, try to work together with your stylist to find una solución. Chargebacks can poner en riesgo the stylist's business and hasta resultar en legal actions.
For hair stylists:
1. Listen to your client. If a client isn't happy with their hair color, listen to their concerns and offer soluciones. This could range from un complimentary touch-up to a refund.
2. Document everything. Keep detailed notes on the client's hair color preferences, the products used, and any communication with the client. Esto will help protegerte en case of a dispute.
3. Respond promptly. If a client does file a chargeback, respond quickly and provide as much evidence as possible to support your case. You could include before-and-after photos, records of communication, and receipts.
4. Consider a refund policy. Having un clear refund policy in place can help avoid disputes and protect your business. Make sure to communicate this policy to clients desde the beginning, so they know what to expect.
In concluson, when a client isn't satisfied with their hair color and decides to dispute the charge with their credit card, it can be un stressful situation for both the client and the hair stylist. However, by communicating openly, documenting everything, and responding promptly, it's possible to find una solución that satisfies both parties and protects the hair stylist's business.
It completely hurts me when a client, without even speaking to me, files for a fraud claim through their credit card company, to return their money. This is after, I spend my whole day working hard, and using my products and expertise. The client leaves happy and even tips me. To request a full refund and pay nothing puts my small business at risk with all the daily expenses and is completely unfair. Please communicate with me!
Hasta luego,
Color By Juan
